This is a direct dial number that connects you straight through to hermes tracking customer service department. The list can be checked via this page. Go to Login page of myHermes by clicking on the link: Furthermore you should call their general enquiries helpline if you want to cancel a pick-up or drop-off that you have previously booked.
TRACK MY PARCEL
You can check for the contact details of the nearest parcelshops to your area simply by entering the postcode or town name in the box at myHermes parcelshop page. The parcel shops are open for 7 days a week for the quick and easy service. The deliveries are mostly made within working days, Monday to Friday, 8am — 8pm, and Saturdays, 8pm — 5pm. A complete list have been given for the prices of the couriers, and the parcelshop prices via myHermes prices page. You have been provided an entire of parcel packaging tips to be followed and what not to be done via myHermes packaging guide page.
Even a range of packaging videos have also been uploaded to make sure that your courier reached safely. If the payment has not been made, you can easily cancel the shipment.
If you have paid for the courier, then you can make an online cancellation if it is before 10pm on the day of ordering. A refund will be made five working days.
If it is after 10pm, then you need to contact the myhermes customer service team via myHermes shipment collection page.
If you have problem with your internet, you can cancel the shipment by calling on The cancellation form can be downloaded from the website www. You can link the Shopify online solutions with the myHermes account to make the courier process more easy and simple.
You can start the service by signing in the account via myHermes shopify link. All the related information can be checked by visiting the myHermes shopify page. You can submit an online claims form if the parcel has been lost or damaged. The claims form need to be completed and submitted online by signing in the account via myHermes claims process page.
You can check the desired information by visiting the myHermes claims process page. The claims process takes around 14 working days from the day of the receipt of the form. The claims can also be filed by calling on following number If you need to know for the myHermes customer contact centre opening timings whether for social portals, telephone or web chatting , for international parcels and for the parcelshops in Christmas, the entire details has been provided in the myHermes christmas information page.
Generally the delivery takes 3 to 7 working days worldwide. You can easily trace the parcel by using the myHermes order reference number. The international orders are processed by Parcel2Go. If you need to make a claim for a refund, you need to contact the myHermes live help team via myHermes international link.
To check the details for the job opportunities, you can visit the myHermes careers page. If you are looking to be a self employed courier, you can check the information in this page. The company has a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction. For any of your complaints regarding the services, you can contact the MyHermes customer service department at the myHermes complaints customer services number The team will immediately investigate into the matter and will provide a final response.
If you are still not happy with the solution, the complaint will be reviewed by the myHermes customer relations manager and he would provide his decision within 5 working days. The parcels can be easily tracked online using the parcel reference number or the tracking number. MyHermes tracking number is the 16 digit barcode printed on the label. When you would like to know for the tracking update of your parcel, you can call the MyHermes automated tracking service at the MyHermes track my parcel number You can find your nearest Myhermes parcelshops by visiting the link https: When you drop off your parcel at a Parcelshop, it will reach the recipient within working days and delivery to remote areas such as the Highlands, Islands of Scotland etc may take up to 7 working days.
Mostly parcelshops are open 7 days a week. In order to make sure that the parcels reach their destinations safely and in good condition, the company offers some packaging tips and videos as to what should and should not be followed via Myhermes packaging guide link https: To ensure the best service, you can also check the size of your parcel using the MyHermes parcel size checker link https: If you need any help or have any question regarding packaging your parcel the right way, you can contact Hermes customer service number at: If you have paid for the parcel, you can cancel it online provided that it is before 10pm on the day of ordering.
If you have not paid, you can easily delete it online from the shipments. If it is after 10pm on the day that the order was booked, then you need to contact the Myhermes shipment cancellation team by entering the details in the page http: If your parcel has been lost, damaged or stolen, you can contact the support team at http: The claims can only be made by the sender of the parcel.
The claims are generally processed within 28 working days from the receipt. You can check for all the international parcel delivery information via the MyHermes International customer help centre page https: The parcels are easily tracked online using the myHermes order number. The company always aims to handle the consignments with the best possible care.
However, it might occur that you have a complaint about a delivery. In that case, we have a trained and dedicated staff to handle the issues efficiently and to the best of customer satisfaction.
Firstly, you should contact the customer service department for your complaints by email or webchat as explained above.
The department can also be contacted over the phone at MyHermes customer complaints number If you are not happy with the response, you can escalate the matter to the MyHermes customer relations team. This is a step by step guide that will show you exactly how to find Herms and myHermece customer service numbers — through their official website.
You have to email them. It is almost impossible to get them on the phone. The customer service number only prompts you to choose options and to go online for a solutions to your problem.
Live chat cuts out every 30 seconds as it is in india and the connection is intermittent. I will be looking for delivery service. They do not keep to their agreements. My Hermes absolute rubbish telephone customer service why can you not even speak to an actual person you need to get this sorted I have been directed back to the website 3 times if I could find the answer on the site err….
What a complete and utter shambles………….. Whare is my parcel this is terrible saying they tried to deliver for two days and av been in home but nothing so who ever has my parcel enjoy it am taking this further and writing to papers. How do I get my parcel back? This seems like legalised robbery. The is no regress from Hermes who are very unhelpful and have contact number.
No need to become a burgular these days…. I am very disappointed that such a large company cares so little about their customers. I have been trying to contact hermes for 4 days now with no success. Their Web chat is not helpful. I have written 2 emails since Friday and I got no reply. I have paid for a service but nothing has been done yet. I would not recommend anyone to use hermes for anything. They do not knock to your doors, they simply leave your parcel outside behind the bin etc.
Today, I received a damaged parcel opened previously and sealed , when I realised it the driver was gone. When I opened parcel my item was damaged ripped off and I believe that it was made on purpose by the courier, as for the last time I told him of due to a high number of living parcels outside my house while I was in. November 11, at I have spent all morning trying to contact Hermes to return a parcel. I have tried two different shops to drop my parcel off , but neither shop could scan the bar code.
I am concerned that the return date for the goods to be returned by will run out. Not sure what to do now!! My Hermes service is stealing Co. I have never asked for my parcels to be left at the back gate. Especially when my neighbours were all in. Thanks very much to Hermes. Useless on a biblical scale.
Helpful Hermes Contact Details
Contact myHermes For myHermes shippers and myHermes parcel recipients please find the best contact options below: If you have a general enquiry please contact us on web chat or email. if you would like to get in touch with one of my Hermes representatives. This is the contact phone number that you can call for any general questions or concerns that you have with regard to the products or services that they offer. Contact Hermes Group by calling their local-rate phone number or alternatively call (13p per minute plus your operator’s access charge) in order to speak to a customer service advisor about your Hermes parcel delivery or myHermes parcel drop-off service.